Quick answers about shopping healthcare products on Vitality Medico — COD, payments, returns, and delivery across Pakistan.
Yes. Cash on Delivery is available nationwide. For COD orders you must pay the delivery charges in advance and send the payment screenshot on WhatsApp. The product amount is collected when your order arrives.
Standard delivery (TCS) is a flat Rs. 700 on every order. There is no order-value waiver for delivery.
Choose JazzCash, bank transfer, or card (Stripe) at checkout. For JazzCash/bank transfer, pay the full order total to the account details shown, then send your payment screenshot on WhatsApp. Card payments are processed securely on the confirmation page.
When your order ships we share a courier tracking number by WhatsApp/email. Track it on our Track Order page or the courier tracking link.
Yes. We stock medical-grade wellness devices and intimate health products. Always check the product page for materials, sizing, and usage guidance. Follow your clinician’s advice for medical conditions.
Returns and refunds are accepted within 7 days for items that arrive defective or if the wrong item was shipped. In these cases, you'll receive a full refund. For change-of-mind returns, we offer an exchange for a different product or size — cash refunds are not available for change-of-mind requests. See our Returns Policy page to start a claim.
Most orders ship within 1–2 business days after payment confirmation (or COD delivery-charge confirmation). Lahore: 2–3 business days (confirmed). Other cities: delivery time will be confirmed at checkout.